Returns & Refunds
Refund and Return Policy
Returns
At Visieri, we want you to be completely satisfied with your purchase. You may return your item within 14 days of receipt, provided that no active promotional period is currently in effect. The item must be returned in the same condition as when received, and with its original packaging. You will be responsible for any return shipping costs. Once the returned item is received and processed by our warehouse, we will proceed with your refund or exchange request.
Damaged Goods
If you receive a defective or damaged item, Visieri will assist you in obtaining a free replacement without requiring the return of the damaged product. Please visit our Warranty Claim page for detailed instructions on how to proceed. After submitting the claim form, we will guide you through the process and ensure you receive a replacement at no additional cost.
How to Return an Item
To initiate a return, please visit our Return Page and submit a request for a refund or exchange. Upon submission, you will receive an email containing detailed instructions on how to return your item(s) based on your location.
To complete your return:
- Securely package the item(s) and follow the instructions provided.
- Send the items back to us using the recommended delivery method.
- Once your return is received by our warehouse, it will be processed within 10 business days. Please note that any delivery fees incurred are non-refundable.
For added protection, we recommend using a tracked or insured delivery service.